Malaysia’s Zus Coffee gives worker paid leave after viral squabble with patron
Malaysia’s Zus Coffee has filed a police report to protect the privacy and well-being of an employee who was verbally abused and splashed with coffee by a customer in a recent viral video. The local coffee chain said the employee involved has been given paid time off to recover from the traumatising incident. “The police…
The local coffee chain said the employee involved has been given paid time off to recover from the traumatising incident.
“The police report was lodged on Monday to ensure Zurista’s safety and protect her privacy. Our Zurista is still part of Zus Coffee and is taking paid time off to recover from the incident as her well-being continues to be our priority,” Zus Coffee said in a press statement on Wednesday.
The company said it plans to strengthen its training and support systems to build a better workplace culture in light of this incident.
Zus Coffee also urged the public to help remove all posts and videos online that revealed the employee’s face and identity.
“This incident affects mental well-being and we kindly request the online community to remove posts revealing any identities. Continued circulation of the video can cause real and lasting harm,” it added.
