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The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business Process Outsourcing) industry. On the other hand, AI-powered customer support startups such as Decagon, Parloa, and Sierra have picked up millions of dollars in funding from venture capitalists. 14.ai, a…
Wong Yu Liang/Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Failed projects and job-loss fears have lowered employee confidence in AI. Professionals should embrace AI and find clear personal benefits. Be realistic, accept cultural change, and focus on long-term impact. Evidence suggests workers have lost confidence in AI,…
Apple has just announced the addition of the iPhone 17e to its smartphone lineup. This model is kitted with the same A19 chip that powers the base iPhone 17, and it will support the Apple Intelligence suite of AI tools. As the rumors suggested, the iPhone 17e will indeed be priced at $599, same as…
Apple is kicking off multiple days of product announcements this morning with a new iPad Air. Unsurprisingly, it’s more or less like the iPad Air Apple announced one year ago, except it now has an M4 chip instead of last year’s M3. Apple is also including its in-house networking chips, the N1 and C1X, which…
Qualcomm’s Snapdragon Elite chips are reserved for the best Android phones and laptops, and now the company has introduced the first in the Elite series for wearables. The Snapdragon Wear Elite processor is designed for smartwatches and AI devices like pendants and promises up to a fivefold increase in single-thread CPU performance, Qualcomm announced. The…
MWC 2026 officially gets underway on March 2 and will continue through March 5, but the announcements are already pouring in ahead of its start. We can always count on the annual tech event to bring tons of new phones, laptops and tablets, and we’re expecting to see some robots and other gadgets too —…
A product briefly posted on the Canadian Best Buy website this weekend suggests Sonos may soon announce a new portable speaker called the Sonos Play. The speaker offers Wi-Fi and Bluetooth connectivity, AirPlay 2 support, Trueplay to tune the sound based on wherever you’ve placed it and voice controls, according to a page that’s since…
Kerry Wan/ZDNET Follow ZDNET:Add us as a preferred sourceon Google. It’s bizarre to think that, on the same day Honor announced its most ambitious foldable phone yet, I was drawn to a different device. At Mobile World Congress, the Chinese electronics maker reintroduced its Robot Phone, first unveiled at CES in January, this time on…
MWC 2026 officially gets underway on March 2 and will continue through March 5, but the announcements are already coming ahead of its start. We can always count on the annual tech event to bring tons of new phones, laptops and tablets, and we’re expecting to see some robots and other gadgets too — plus…
Lego’s new Smart Brick is a pretty big deal. It packs a miniature computer, a microphone, and NFC tech into a classic 2×4 Lego brick, which can power all sorts of new experiences with select sets. It has so much promise that we awarded it “best in show” at CES 2026, and now, eight Star…
