IG Punjab’s Direct Engagement with Citizens Continues to Obtain Feedback on Police ServicesSpeaks with citizens via 1787 Complaint Centre

By Farzana Chaudhry
Lahore, Pakistan
LAHORE: Inspector General of Police (IGP) Punjab, Abdul Kareem, continued his direct engagement with citizens by personally speaking to complainants over the phone through the 1787 Complaint Centre and reviewing applications and grievances in detail.
During the interaction, the provincial police chief sought feedback from citizens regarding police actions taken on their complaints, the quality of investigations, conduct of personnel, and progress on pending applications. He also issued immediate instructions to concerned officers for prompt resolution.
According to a spokesperson for the Punjab Police, a citizen from Chakwal reported a delay in case registration, upon which the IG directed the DPO Chakwal to immediately contact the complainant and take necessary action. Similarly, on a complaint from Faisalabad regarding non-registration of an FIR, he ordered the CPO Faisalabad to ensure immediate registration of the case.
In another instance, a citizen from Khanewal raised concerns over a poor investigation. The IG instructed the DPO Khanewal to promptly contact the applicant and provide relief in accordance with the law.
Issuing clear directives, Abdul Kareem emphasized that Regional Police Officers (RPOs) and District Police Officers (DPOs) must contact citizens daily to obtain feedback on actions taken. He warned that strict departmental action would be taken against unnecessary delays in FIR registration, substandard investigations, or misconduct toward citizens, with zero tolerance for negligence.
The IG further directed that complaints received through all platforms — including the CM Complaint Management System, the Prime Minister’s Portal, and the 1787 helpline — must be resolved within prescribed timelines and standard operating procedures.
He urged citizens to register complaints at the 1787 Complaint Centre in cases of irregularities or misconduct by police personnel to ensure timely action.
On the occasion, Additional IG IAB Imran Mehmood, AIG Inspection Shaista Nadeem, and other senior officers were also present.