Interior Minister of Pakistan, Mohsin Naqvi, on Monday, 7 September 2026, conducted a surprise visit to the CDA Facilitation Centre in Islamabad, where he met citizens and listened to their concerns about delays, long queues, and service delivery.
During the visit, several citizens informed the minister that the system at the facilitation center was still largely manual and that complete digitalization had not yet been achieved.
They also complained that documents were often not delivered on the promised dates, forcing them to make repeated visits to the center.
Mohsin Naqvi took notice of these complaints and immediately directed the relevant officials to resolve the issues. He stressed that citizens should receive services without unnecessary delays and that the delivery of documents on scheduled dates must be ensured.
The minister also expressed concern over the presence of agents inside the facilitation center. Taking a firm stance, he ordered strict action against anyone involved in such activities and instructed the administration to ensure that no agents were allowed to operate within the premises.
“There should be no agents visible inside the Facilitation Centre,” the minister said while directing officials to enforce the rules and maintain a transparent service environment.
Mohsin Naqvi visited the senior citizens’ counter as well and reviewed the facilities available for elderly visitors. He instructed staff to address the concerns of senior citizens on a priority basis and ensure that their matters were handled without delay.
The minister also reviewed the overall working environment and expressed dissatisfaction over long queues, overcrowding, and extended waiting times at various counters. To improve service delivery, he ordered the construction of additional counters and directed officials to carry out renovation work in the building.
Highlighting the need for modern systems, Mohsin Naqvi instructed the authorities to fully digitize the facilitation center’s operations. He said a digital system would help provide faster and more transparent solutions to public issues and reduce the need for repeated visits.
The interior minister emphasized that citizens should not face inconvenience while accessing public services and directed officials to take all necessary measures to improve efficiency.
He further instructed the administration to ensure timely delivery of documents and strengthen service standards across the facility.
On the occasion, Mohsin Naqvi assured citizens that visible improvements would be seen within one month, adding that the government was committed to improving public services and making the facilitation center more efficient and accessible for all visitors.
