The National Database and Registration Authority (NADRA) has issued guidance for citizens who encounter difficulties registering for a Pak Identity account, particularly when their identity card number is already linked to another account.
NADRA advises users who receive a validation error stating that their ‘CNIC number is already registered with another account’ to follow these steps:
- Open the Pak Identity application or website.
- For login, enter their CNIC number and click on the registration option.
- Select “Forgot Password”.
- Enter the e-mail address
- Enter the 2FA code received at the e-mail address
- Use fingerprint verification, if required.
- Log in to their existing account.
NADRA has advised users to follow the account recovery process rather than attempting to create another account.
For further assistance, citizens can contact NADRA’s helpline at 1777 or visit its official website at www.nadra.gov.pk
