The National Database and Registration Authority (NADRA) has shared steps for citizens to recover their Pak ID accounts if their CNIC numbers are already registered in the mobile app.
NADRA says that if users see an error saying their CNIC number is already linked to another account when registering on the Pak ID app, they should recover their existing account instead of making a new one.
To access their account, users should open the Pak ID app, enter their CNIC number on the login screen, and select the “Forgot Password” option. After that, they should enter their registered email address to receive a two-factor authentication (2FA) code.
Once users enter the verification code, they need to complete biometric verification to confirm their identity. After finishing these steps, they can access their Pak ID account.
The Pak ID app lets users access NADRA services like CNIC renewal, modification, replacement, and other identity-related applications. If citizens still have trouble logging in or registering, they can call NADRA’s helpline at 1777 for help.
